Golden Pearl

Frequently asked questions

At Coolsio Shop, we want you to have the best shopping experience. If your order arrives damaged, incorrect, or does not match the description, we are here to help.

🔁 Return Policy

*)We accept returns within 7 days of receiving your product

*)The item must be unused, in original packaging, and in the same condition you received it.

*)Return is accepted only if:

*)The product is damaged

*)The product is defective

*)The wrong product was delivered

*)The item does not match the description or images

Note: We do not accept returns for “change of mind”.

💸 Refund Policy

*)Once your return is approved:

Refunds are issued within 3–7 business days.

*)Refund will be processed through:

*)Bank Transfer

*)EasyPaisa / JazzCash

*)Shipping costs are non-refundable.

⏳ Order Cancellation

*)Orders can be cancelled within 12 hours after placing the order.

*)Once shipped, cancellation is not possible.

🚚 Defective or Damaged Product

If you receive a damaged or wrong product:

1. Contact us within 48 hours

2. Send photos or video proof of the issue

3. Our support team will review and provide a replacement or refund

📩 Contact Us

For returns or refunds, email us at:
support@coolsio.shop

Or message us on our Facebook page: Coolsio Shop

Shipping Policy

Thank you for shopping with us. Please read our shipping policy carefully to understand how we process and deliver your orders.

All orders are processed within 1–2 business days after confirmation. Orders are not shipped or delivered on weekends or public holidays.

We currently ship across Pakistan. International shipping is not available at this time.

Delivery Time

Major Cities: 2–7 business days

Other Areas: 3–8 business days

Delivery time may vary due to weather conditions, courier delays, or unforeseen circumstances.

Shipping charges are calculated at checkout and may vary depending on product, we may offer free shipping on Limited offer deals

Cash on Delivery (COD)

Cash on delivery is not available this time

Once your order is shipped, you may receive a confirmation message or call from our courier partner.

Delivery Issues

If your order is delayed, damaged, or not delivered, please contact us within 48 hours of the expected delivery date.

Incorrect Address

Please make sure your shipping address and contact details are correct. We are not responsible for delays or non-delivery due to incorrect information provided by the customer.

Contact Us

For any questions regarding shipping, please contact us:

Email: support@coolsio.shop
Phone: 03053669715

TERM OF SERVICES

1. We guarantee satisfaction with every purchase. If you are not pleased with a product, you may request a return.

2. Our return and exchange policy is valid for 7 days from the date of delivery.

3. To qualify for a return or exchange, products must be mostly unused and should have at least 90% of their original condition remaining.

4. We process all return and exchange requests promptly, typically within 3 to 5 working days.

5. Delivery charges for the original order are non-refundable.

6. Customers are responsible for any delivery charges required for exchanging products.

8. In cases of damage, and receiving the wrong product, Coolsio.shop will cover all delivery charges related to the return or exchange.

1) Welcome to Coolsio.shop, your trusted destination for high-quality gadgets, accessories, and everyday essentials at unbeatable prices. We focus on delivering reliable products, fast service, and a smooth shopping experience for every customer.

2) At Coolsio.shop, we carefully select each item to ensure value, durability, and performance. Whether you’re buying tech accessories or lifestyle products, our mission is to provide the best quality at affordable rates.

3) Customer satisfaction is our top priority. From secure orders to quick support, we work to make your experience simple, safe, and enjoyable. Thank you for choosing Coolsio.shop — we’re here to make online shopping easier for you.

ADDRESS:

Plot No A-53 Ishaqabad F.B Area, Karachi, Pakistan

TALK TO US

Chat With Us

Monday - Saturday

Whatsaap: 03053669715

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